Creating a generation of kids who LOVE going to the dentist!

Creating a generation of kids who LOVE going to the dentist!
Let us keep your smile bright!
Let us keep your smile bright!
Dear Patients & Families of Pediatric Dentistry at Vinings,
There was no way to predict the unprecedented pandemic striking our country and world. Our way of life was abruptly and unceremoniously interrupted without warning. But we are a strong nation of people and we will work together to overcome the surreal circumstances presented by the coronavirus pandemic. Since 2006, we have dedicated our lives to “creating a generation of kids who love going to the dentist”. That dedication has not wavered one bit. Safety protocols caused by the pandemic forced us to temporarily close our doors, but our resolve has remained steadfast. We are happy to say that the wait is over! We have been closely monitoring all recommendations and mandates from the Center for Disease Control (CDC), the American Dental Association (ADA), state and local governments to ensure we are taking every necessary precaution to prevent any exposure to COVID-19 in our dental practice. While our office has been closed, Dr. Bates has been very busy reviewing evidence-based guidelines for restarting dental practices. This wealth of information is continually changing, and Dr. Bates is as up-to-date as possible. We will be following rigorous scheduling protocols and office measures to ensure the safety and well-being of you, our patients, and the team members at Pediatric Dentistry at Vinings.
We ask for your patience. Due to the pandemic, we were unable to see over 2,000 patients that had scheduled appointments, and we know there is a strong desire to get your treatment back on track as soon as possible. Additionally, we have had to adjust our scheduling and distancing protocols to comply with new guidelines. This has resulted in less available appointment times than normal. In early 2020, we converted to a new appointment messaging system which allows for 2-way text messaging! This is our preferred method of communication so that we can handle the large number of appointment requests. Phone calls and voice messages will be returned; however, we strongly urge you to send a text to
(678) 305-1090.
Below is an outline of some of our updated safety guidelines and practices. Please read them carefully as you prepare to set an appointment.
BEFORE YOUR APPOINTMENT
If your child is sick, please do not bring them to the appointment.
If there have been any changes in your home address, email address, mobile number, employer, and/or INSURANCE carrier, please inform us of this prior to arriving. This will minimize the wait time in our reduced waiting area.
Upon confirmation of your appointment, you will receive a link to complete a COVID-19 Screening Questionnaire which needs to be completed within 24 hours of your scheduled appointment time. We will be asking the following questions about the patient and their accompanying guardian. If the answer to any of these questions is “YES”, the patient will need to reschedule their appointment for at least three (3) weeks out. Our office staff will assist in the rescheduling process.
UPON ARRIVAL FOR YOUR APPOINTMENT
● Please plan to be on time for your appointment as we will try to minimize the wait time and maintain distancing guidelines. For these reasons, we may reschedule the appointment for any family who is excessively late to arrive.
● Please limit the number of people coming to the appointment to the patient(s) and one parent or guardian.
● Everyone entering the dental office will have their temperature taken. No exceptions. If a fever temperature greater than 100.4 is present in any member of the family, we will reschedule the appointment(s).
○ Rescheduling requirements are at least three (3) weeks after showing high temperature, and
○ At least 24 hours without a high temperature without the assistance of fever reducing medicine.
● Everyone entering the practice will be required to wear a face covering as recommended by the CDC, and to sanitize their hands. We kindly ask that parents keep their mask on during the entire visit.
● During the appointment, one parent or guardian may accompany their child and must maintain social distancing from other patients who may be present.
WHAT TO EXPECT DURING YOUR VISIT:
Creating a generation of kids who LOVE going to the dentist!
OUR SANITATION PROTOCOLS
Here at PDAV, we have always practiced Standard Precautions as recommended by the CDC and OSHA. We have also adopted new CDC recommendations specifically to minimize exposure to the coronavirus. Here is what we are doing to ensure patient health is protected throughout the visit:
● We sanitize our social/common areas such as the waiting room seating, check-in and check-out area, tables, door handles, and other hard surfaces.
● We will thoroughly clean each clinical room including wiping down all potential areas of contact, such as doorknobs, chairs, and equipment with medical grade disinfectant wipes between each patient.
● Our team is being extremely vigilant about regular hand washing and frequent use of hand sanitizer between each patient encounter, as is standard for our practice.
● We have doubled down on our training protocols. Doctors, hygienists, and clinical staff have been trained in the proper use of personal protective equipment to include masks, shields, goggles, gloves, and gowns per the CDC recommendations for direct health care facilities.
● We are taking temperatures two (2) times a day for all team members and instruct any team member who presents with a temperature of or over 100.4 or feels ill to return home.
WE ARE EXCITED TO BE ABLE TO SERVE OUR PATIENTS AGAIN!
Our team will be reaching out to you over the coming days and weeks to schedule and reschedule appointments. Please be patient with us as we work to contact patients, confirm appointments, and get missed appointments back on the schedule.
We are so grateful for every one of our patients, and this time away has only served to make us even more thankful for each of you. You are the life-force of our practice, and this is why we are taking your safety VERY seriously. Please understand we are focusing on getting each of you back on track with your estimated treatment completion time.
Warmly,
Dr. Faith N. Bates and all the Staff at Pediatric Dentistry at Vinings
Pediatric Dentistry at Vinings is a full service pediatric dental office located in Smyrna, GA. Our practice specializes in the oral health care needs of infants, toddles, children, adolescents, and children with special needs. We are committed to providing quality dental care for all children in a fun and compassionate environment.
Since the opening of our office, our motto has been, "Creating a generation of kids who LOVE going to the dentist!" We strive daily to be the best dentistry for children. Additionally, we want each child and family to feel as if they are a part of our office and play an integral role in their oral hygiene and care. We identify the special needs of our patients by focusing on one smile, one child, and one family at a time!
We have a dedicated staff that is both competent and compassionate. Our office personnel has over 25 degrees and certifications as well as over 100 years of pediatric dental experience, collectively. We also regularly attend continuing education courses and the annual AAPD conference to learn best practices and new procedures to care for our patients.
We take pride in our smart scheduling system. This means we do everything we can to get your child seen and completed on time. We also include the following to enhance the dental visit:
Dr. Bates is passionate about the oral health of all children. She has completed additional training and certifications to meet the needs of children who have a variety of special needs. Characteristics of these children include those who are very young, autistic, have developmental delays, or a variety of complex medical conditions.
Dr. Bates talks about her work with O.I. patients here.
Efficient preventative care is key to having a healthy smile and developing a healthy oral care regimen throughout your child's life. As a pediatric dentist, we follow the ADA's recommendation of semi-annual check-ups to ensure your child's teeth remain healthy and strong. Our office employs a smart scheduling system, email, phone and text to keep your child on schedule.
Drs. Bates and Soberano are passionate about children’s oral health; and therefore put a great emphasis on early examinations and education. We welcome infants as early as age one (1) as recommended by the American Academy of Pediatric Dentistry and the American Academy of Pediatrics. We want to establish a relationship with the parents
Drs. Bates and Soberano are passionate about children’s oral health; and therefore put a great emphasis on early examinations and education. We welcome infants as early as age one (1) as recommended by the American Academy of Pediatric Dentistry and the American Academy of Pediatrics. We want to establish a relationship with the parents and provide guidance and education regarding early oral care. We love being a kid dentist throughout Metro Atlanta
Open today | 08:00 am – 04:00 pm |
Pediatric Dentistry At Vinings
3200 Highlands Parkway,, Suite 110, Smyrna, GA 30082, US
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